Close this window
Skip to Navigation

Making Sense of Advertising’s Paradigm Shift


Part 1: How did we get here?

Welcome to the paradigm shift.

It’s no secret that advertising is changing. Fast. So whether you’re pining for the good old days when you could squeeze the Charmin®, scrambling to learn how to Tweet or developing your Google-killer, it helps to consider how we got here.

The Four Catalysts (Or The Four Horsemen if you’re having a bad day)
•    Internet
•    Cable/Satellite TV
•    Search
•    Social Media

Runner-ups
•    Gaming
•    Mobile

Much of the upheaval started in the early nineties with a little-known phenomenon called the Internet. At roughly the same time, television’s holy trinity of ABC, CBS and NBC began to see their kingdom erode under the deluge of cable and satellite channels (Sound familiar, radio?). Throw in the proliferation of search and the recent explosion of social media and it’s clear that the advertising model that gave us the Marlboro Man, “Where’s the beef” and “Just do it” will never be the same.

Next --
Part 2: What does here look like?

Fact Friday: Shoes


If you gave me the choices of a $600 Christian Louboutin pumps or $15 Mossimo ballet flats, I'm probably going to take the flats. Am I crazy? Probably. But I'm also insanely practical and secure in my simple yet unfortunate style.

iPhone Regret?


If you're been hanging around here for any amount of time, you'll know I was hesitant to switch from a Blackberry to the iPhone. I made the switched and have been pleased as punch. My wee iPhone provides me with much merriment. Sure, its battery life down-right sucks, but as a whole – it's quite the charmer.

Until yesterday.

Luckenbach, Texas


Lots of small towns in Texas are the same. Come to think of it, small towns might be the same everywhere. Main Street cuts the town in half. Downtown is littered with a handful of mom and pop shops that look so quaint, you find yourself wanting to go inside, even though you have absolutely no interest in their product.

Luckenbach is not that town.

Why I use Twitter more than Facebook


A lot of clients/friends/coworkers come to me and ask, "I already have (insert social network here), why should I be on Twitter, too?"

Great question.

I'll tackle other social networks later, but here's why I use Twitter over Facebook:

  • Twitter is simple. I have friends' tweets, mentions of me, and direct messages. That's it. No zombie attacks, no family tree, no "What Jonas Brother are you?!?" quizzes.
  • My Facebook status is updated via Twitter. People that care about what I'm doing, but aren't on Twitter, are kept up-to-date. To add your tweets to Facebook, check out the Twitter application.
  • More like-minded people are on Twitter. The active group of Twitter users are an odd mix of web start-up nerds, designers and thoughtful business people. My Facebook account looks more like my high school yearbook, which is great - but I don't want to hear from them every day.
  • Twitter has great iPhone and Mac apps. I love using Tweetie on my iPhone and Mac. I rarely use the web interface, because the third-party apps can do things much better than the website.
  • Real-time search. Real-time search on a grand scale is very powerful. I was able to spot the trend of Michael Jackson passing away before CNN announced it. If you are ever bored, go to Twitter Search and type in your company name, or a competitor.
  • Is Twitter for everyone? Nope. I'll be the first to admit - it took me a bit to understand the full potential. We've found new biz, found a new employee and connected with people we would never have the chance to meet in person.

Twitter has some major hurdles to get over. Most importantly, in my opinion, are the number of spammer and "junk marketers" that are ubiquitous on Twitter. Not to mention, Twitter still doesn't make much money. They'll need money to stick around.

Come find me on Twitter, I'm @chiphanna. Let me know if you’re using Facebook or Twitter more. Just don’t tell me you’re still on MySpace.

I'll Do It Myself


I'm not strong enough. I'll never manage. It's going to be too hard. I can't lift it. I can't ever do it alone. Why? Because I'm a girl.

Fort Worthology


If you're from Fort Worth or if you've lived here any amount of time, I think you'd agree that it's not a very small town but retains its small town feel and charm. It's not uncommon for you to run into people you know when you're out running errands. It's full of unique details and quaint places that make people gush, "Ohmygosh, you have to go!" It is, by my standards, an ideal place to live.

Some quick tips on crisis communications planning


Does your company have in place a good crisis communications plan? Is it collecting dust on a shelf or where your chief spokesperson and other top executives can find it at a moment's notice?

It may be time to brush up your crisis action plan this summer, and here are a few pointers to get you started:

  1. First, determine what would be a true crisis for your organization. What would disrupt its normal operations and invite unwanted scrutiny from the media, neighbors, civic leaders, customers or other stakeholders for a prolonged period of time?
  2. Aim for a clean, simple plan that's just a few pages long. The shorter the better so you can act fast.
  3. Focus first and foremost on the practical, step-by-step aspects of your company's response.
  4. Decide who should be contacted in the event of a crisis. Know exactly how these individuals can be reached 24-7. Create a list with contact information, and give the list to all who need it.
  5. Determine who will be on your crisis response team and who serve as the subsitutes.
  6. Generally, the CEO should be the company's spokesperson in a crisis -- after all, the buck stops with him or her. One exception is when the CEO is deeply enmeshed in the crisis (such as if he's been charged with a crime).
  7. When the crisis hits, your public relations or communications counselor must quickly examine and prioritize your organization's target audiences with whom you must communicate, starting from the inside and working outward. This is a list that typically includes employees, shareholders, suppliers, customers, regulators, neighbors, civic leaders, and the news media.
  8. Then, communicate, communicate, communicate. Even if you have no new information, get out there and communicate that there's "nothing new to report, but the company is doing everything it can to"  ... etc.
  9. If people suffered harm, it is critical that your CEO or other spokesperson convey genuine concern and empathy for the victim(s). While an attorney may warn against doing so for liability purposes, your company's reputation is on the line. The CEO's humanity will go a long way to restore the confidence and trust of your stakeholders.

 

Fact Friday: Maypearl, Texas


It's hard to believe that anybody could be excited about driving through a town with only two stores still open at 8 pm (both food venues), but I love it. Seriously.

Honoring my mentor, boss and friend — Jim Stuart


Seventeen years ago, as I approached the green gates of the two-story, red-brick building on Wingate Street for an internship interview, I had no idea that my career in advertising was about to begin. 

I passed the first test by successfully opening the gates to enter Stuart Bacon. I was then led into an office where I met Jim Stuart. By the end of the interview, he had offered me the internship and given me my start in the business.

It was the beginning of a beautiful friendship. And, for better or worse, it has made me the person I am today. So, I thought I’d share with you the top 10 things I’ve learned from Jim Stuart.

#10 — Always carry a red pen — and don’t be afraid to use it.

  • There’s always room for improvement, and Jim wasn’t afraid to show you where that improvement should be made with his red pen.
  • My co-workers or I would turn in a proposal or layout on pristine white paper to Jim, and it would come back bleeding red ink. Like Randy Bacon said, it infuriated you, but mostly because Jim was always right.
  • Another co-worker (Elizabeth Nash) shared with me that in her job after Stuart Bacon, her boss would tell her to “Jimify” it when a news release or letter needed extra pizzazz.

#9 — Appreciate the finer things in life.

  • At Stuart Bacon, Jim and Randy filled the offices with great art for us all to enjoy. Jim made sure we experienced truly fine dining and taught me to savor a good glass of wine.
  • He also taught me that flowers can make all the difference.
  • And, Martha Stewart has nothing on Jim Stuart. He throws the best parties, makes delicious food and is the perfect host.

#8 — Sweat the small stuff.

  • Jim made sure that we knew it’s our job as an agency to take care of all the details. We have to worry about things, so our clients won’t. This lesson is probably the most ingrained in me. Just ask my Balcom co-workers.
  • The small stuff even went so far as the paper clips in our office. Jim would reprimand us: “Don’t take a whole box of paper clips when you only need one.”

#7 — Be on time.

  • If you were unfortunate enough to be running late in the morning, you were certain to be greeted by Jim as you entered Stuart Bacon. He’d start pacing the halls at 8:30 in the morning, wondering where everyone was.
  • Later, during my tenure at Witherspoon, I discovered that this was a lesson Jim and his co-workers had learned from their boss, Roger Rienstra.
  • Plus, who could forget Jim’s infamous memo about arriving at work on time? I only wish I still had a copy of it.

#6 — Try new things.

  • For Jim, this usually meant a new haircut. At our Monday morning status meetings, Jim would surprise us with a new ‘do. One month, his hair would be shaved to the skull. Two months later, he’d try out a new color.
  • More than the haircuts though, Jim has a passion for learning new things and constantly encouraged me and others to soak in new ideas from all sorts of sources.
  • He's energized by young people and the ideas they bring to the industry.

#5 — Be organized.

  • Jim always had the neatest office, with everything in its place.
  • Just for fun, we’d move things around by a quarter of an inch on his desk to see how long it took him to move them back to their original place.
  • My Balcom co-workers wonder why this lesson didn’t sink in more for me, as they often can’t even find the top of my desk.

#4 — Value the written word.

  • Jim always challenged me to be the best writer I can be.
  • He writes the most beautiful letters. If you ever receive a hand-written note from Jim, it will be one that you will always remember and save.
  • And Jim writes each letter with a fountain pen and ink. Each letter is truly a work of art and inspiration. I have my own personal collection of these special treasures.

#3 — Have fun.

  • Don’t be afraid to make a fool of yourself. At our annual company retreat, Jim and Randy would don wigs and even dresses for their infamous skits. They nailed their impersonations of the Luby’s ladies, as well as the roosters who lived next door to the agency.

#2 — Be passionate about everything you do.

  • Get mad, yell, laugh and even cry.
  • Together, Jim and I covered every emotion.

#1 — Love your family and your friends. And always be there for them.

  • His sister Jane (aka Crab), his brother Lee and, most importantly, his mom are always his top priority.
  • But he’s also there for his friends. He was there for me the day I got engaged, at my wedding in St. Louis, after the births of children and even at the funeral of my father-in-law.


Tonight (June 25), I was honored to be there for him as he received a well-deserved recognition — the lifetime achievement award from the American Advertising Federation of Fort Worth.

Jim, thanks for being my mentor, my teacher, my boss and, most importantly, my friend. Congratulations!